EDUCATIONTHE OHIO STATE UNIVERSITY Columbus, Ohio Ph.D. Sport Management, June 2006 Advisor: Dr. Packianathan Chelladurai Cognate: Service Operations, Higher Education Administrtion Minor: Research Methods in Human Resource Development Dissertation Title: Perceptions of service quality, satisfaction and intent to return among tourists attending a sporting event. UNIVERSITY OF MARYLAND UNIVERSITY COLLEGE Adelphi, Maryland M.S., Not-for-Profit Management, August 2003 VIRGINIA TECH Blacksburg, Virginia B.S. Management, December, 1991 |
RESEARCH INTERESTSI have been trained to conduct research in the areas of organizational theory and organizational behavior with a particular emphasis on service organizations and their management. My recent research has focused on understanding client perceptions of quality in the various dimensions of sport spectator services, especially within the context of sport tourism. My second area of research interest is in strategic management and how sport organizations gain competitive advantage within the industry. My third area of interest is in the dynamics of interorganizational networks in general and networks involved in a sporting event in particular. VITAE Click here for complete vita in pdf format. |